JETBLUE AND WESTJET A TALE OF TWO IS PROJECTS CASE STUDY SOLUTION

In addition to the increase in customer complaint calls, customers also took to the Internet to express their displeasure. The risk of a functional analyst leaving is greatest in the initial phases of the project when they are intensively interacting with the customer. Some people struggle with the evaluation step because both of the numbers, percentage and impact, are guesses. For instance, the risk of losing key personnel can be mitigated by providing completion bonuses or even just monitoring their happiness more closely. But compared to WestJet, the company was extremely well prepared to handle problems and risk such as these. JetBlue also sold smaller numbers of seats on the flights that did take off that day.

From a customer perspective, only one of two things can happen: Each risk should be evaluated based both on its probability and on the impact that it would cause if it happens. This is also a part of the process that typically helps validate the estimates made above. For instance, if the greatest risk is personnel turnover as it usually is then, the probability may have to be evaluated more objectively. But compared to WestJet, the company was extremely well prepared to handle problems and risk such as these. They also wanted additional functions, such as the ability to link their prices and seat inventories to other airlines with whom they might wish to cooperate. This turn out to be a poor decision, as the weather conditions prevented the flights from taking off and passengers were stranded for as long as 10 hours.

jetblue and westjet a tale of two is projects case study solution

Once the risks are prioritized, go through the list and identify which ewstjet are controllable, which risks are things that can be mitigated, and which risks must be accepted. The risk of a functional analyst leaving is greatest in the initial phases of the project when they are intensively interacting with the customer.

JetBlue also sold smaller numbers of seats on the flights that did take off that day. The loss of a key team member may have a low probability; however, the impact to the project can be great. Next key risk factor is the project structure. They also needed features like the ability to link prices and seat inventories to other airlines with whom they cooperated.

  NTUA THESIS TEMPLATE

In addition to the increase in customer complaint calls, customers also took to the Internet to express their displeasure. Completion bonuses are a routine way that organizations which are closing down operations mitigate the risk that the people participating will leave before the project is ready to let them go. Posted by d ace at 2: As the carries grew, they needed more processing power to deal with increasing numbers of customers.

But compared to WestJet, the company was extremely well prepared to handle problems and risk such as these. The migration required WestJet agents to go through complex steps to process the data. Next, inventory can also help control risk.

JetBlue and WestJet: A Tale of Two IS Projects by Amira AL Jaoui on Prezi

However, there are still glitches call wait times increased and not all of the airport kiosks and ticket printers came online right away. The project size is indicated by cost, time, number of organizational units affected, and issue of organizational complexity.

For instance, the risk of losing key personnel can be mitigated by providing completion bonuses or even just monitoring their happiness more closely. On the other hand, JetBlue make its switch on Friday night because Saturday traffic tends to be low. The files still cannot be access for a period of time thereafter, because Sabre had to adjust the flights using the new system.

JetBlue and WestJet: A Tale of Two IS Projects Case Study

The other factor to evaluate when looking at a risk is its duration–how long that it can have a potential impact on the project. Not every mitigation strategy needs to involve money. They recognize that even subtle changes in the values for these numbers can have a huge impact on the total risk of the project.

Each risk should be evaluated based both on its probability and on the impact that it would cause if it happens. Later on in the project, the loss of the functional analyst has a smaller potential impact for the project. Focusing on controllable risks won’t completely eliminate risk but it will quickly cut it down.

  ESSAY ON CHHAT POOJA

If the project is working with a new technology, is using a new development methodology, or even if there are new, relatively unknown team members, these need to be listed as potential risks to the project.

JetBlue and WestJet: A Tale of Two IS Projects – Assignment Example

Last but not least, they need to have experience with technology to deal with the risk. In FebruaryJetBlue casr to operate flights during a blizzard when all other major airlines had already canceled their flights.

Now that risk quotient for the various risks is identified, it’s possible to prioritize the risks for the project. For WestJet, the critical issue that they face was the transfer of itsfiles containing data on transactions for past WestJet customers who had already purchased flight, from its old reservation system serves in Calgary to Sabre servers in Oklahoma.

jetblue and westjet a tale of two is projects case study solution

The goal is to collect all prrojects risks. This solutiion also a part of the process that typically helps validate the estimates made above. Hundreds of thousands of bookings for future flights that were made before the charge over were inaccessible during the file transfer from Calgary to Oklahoma. Both WestJet and JetBlue previously used a system designed for start-up airlines with simpler needs.

JetBlue experienced a few glitches- call wait times increased and not all airport kiosks and ticket printers came online right away.

The more oc the risk associated with an item to be validated the more quickly the risk is no longer a risk so its probability can be zeroed out. However, later in the project they may not have much input and therefore aren’t a risk if they leave.

jetblue and westjet a tale of two is projects case study solution

The airline sent apology letters, offered flight credits to customers and bolstered call center with temporary staffers.