The health and safety team monitors and reports back on statutory assessments and activities completed by Total Facilities Management contractors. Where appropriate, we will make use of Continuous Improvement tools and techniques. We have seen significant improvements over recent years right across the agency and we will use the EMS and other tools to deliver further improvements. To help us improve GOV. Supporting delivery of our plan 5.
We will continue to develop our popular and effective digital communications. Our aim is to respond more quickly and flexibly to changing demand where this can be achieved without threatening the integrity of the driving test or resulting in higher fees. DSA will continue to work with the motorcycle training industry and progress implementation of our review of how and where we deliver motorcycle tests in order to be more responsive to the needs of our customers. We will work to deliver this once the direction has been set. Overall, expenditure will decrease next year, reflecting decreasing activity volumes. Customer service excellence Excellent customer service is important to DSA , and we attained full reaccreditation against the Customer Service Excellence standard in , having been accredited since
This will reduce the need for large scale solution change in existing IT provision through a process of phased evolutionary development.
During and we will: Customer service excellence Excellent customer service is important to DSAand we attained full reaccreditation against the Customer Service Excellence standard inhaving been accredited since We have vpsa significant improvements over recent years right across the agency and we will use the EMS and other tools to deliver further improvements.
Businesz is to be achieved at a time when we expect demand for driving tests to continue to fall due to a drop in the number of young people in Great Britain.
The aim of the scheme is to provide drink-drive offenders with the appropriate education to help them recognise the problems associated with drink-driving and to enable them businsss change their behaviour in order to reduce reoffending.
Increasingly, we will make new resources available online as well. The plans for and are based on delivering the forecast activity levels detailed in Annex A.
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This meets the requirement to cover the full costs of delivering services and achieve the cumulative return on capital employed target. The accreditation attained in is valid for 3 years, but we will commission further reviews against elements of the standard in and from our accreditors in accordance with the conditions of the scheme.
Service users and members of the public will be able to assess how the agencies have performed against the delivery of their business plans through their annual reports that will be published next year. We are working with suppliers to adapt to changes such as the introduction of the new paper and food Government Buying Standards.
The risk policy and guidance is refreshed annually. Information assurance DSA will work to maintain and improve the security of data held and processed by the agency and its commercial partners, to enable access to information as widely as possible where appropriate, and to continue to comply with legislation such as the Freedom of Information Act and Data Protection Act Excellent customer service is important to DSAand we attained full reaccreditation against the Customer Service Excellence standard inhaving been accredited since This plan sets out the measures, outcomes and important programmes that the DSA aims to deliver during and We will be reviewing the arrangements for these registers as part of the wider consultation to modernise driver and rider training in DSA will manage, develop and innovate in the use of digital and IT systems to deliver a service that meets customer and business needs.
Delivering efficiency, value and quality, understanding customer needs and providing excellent customer service are priorities for DSA. DSA aspires to be the main, trusted source of information for driving and riding standards in Great Britain and to positively influence thinking around driver and rider behaviour.
Activities with significant risk are assessed, controlled and reviewed as necessary. A single corporate equality and diversity team continues to promote and buziness on staff related equality and diversity issues across DfT. All cases of actual or suspected fraud or bribery will be investigated promptly and disciplinary action will be taken where appropriate.
We have simplified and reduced the time taken to recruit examiners and broadened examiner skill sets in the places 2013-144 require them — particularly for motorcycle and LGV test categories.
Climate change is recognised globally as a significant threat. We will carry on with our work in conjunction with the motorcycle training industry to develop proposals to improve the way people learn to ride both before and after they take their motorcycle test.
Expenditure plans, have been rigorously scrutinised to balance the overall budget within income and generate a return on capital employed.
This is helped if there is a variety and choice in the market, so DSA also licenses the use of its 203-14 test revision questions, hazard perception clips and imagery to trainers, educators, publishers and translators into British Sign Language and foreign languages.
We will continue to promote health and wellbeing throughout our workforce, and explore options for sharing best practice and employee assistance initiatives across DfT and the wider civil service.
We also plan to undertake full investigations of suspected illegal driving instructors.
Driving Standards Agency business plan, 2013 to 2015
Stakeholder management and external communication Working with other visa, stakeholders and partner organisations, we will maximise opportunities to communicate key road safety and other DSA messages through cost effective channels. Work is underway to evaluate the impact on fees from changes to the cost structure arising from amended delivery practices and revised contracts such as for the delivery of the theory test. Whatever lies ahead and with the support and expertise of DSA staff and our partners, we will continue to focus on working together to promote safe and responsible driving and riding to make sure our roads in Great Britain remain among the safest in the world.
In particular, we will focus on identifying interventions that will help 2013-1 young drivers safer. We will continue our work with trainers to improve the standard of training provided by motorcycle trainers, in line with the national riding standards and the national driver and rider training standards, whilst fulfilling our regulatory responsibilities fairly and consistently.
Environment DSA is committed to delivering its carbon reduction plan.